Privacy Policy

We collect information you provide directly to us, information collected automatically when you use the Services, and information from third parties (like payment and shipping partners) as needed to fulfill your order.

• Account & contact data: name, email, phone number, billing/shipping address, and login details.
• Order data: items purchased, delivery preferences, support messages, and order history.
• Payment data: we do not store full card details; payments are processed by our payment providers. We may receive limited information like payment status and transaction IDs.
• Device & usage data: IP address, browser type, pages viewed, and approximate location inferred from IP.
• Cookies & similar technologies: used to keep you signed in, remember preferences, and understand how our site is used.

• Provide and operate the Services (including checkout and customer support).
• Process payments, prevent fraud, and keep the Services secure.
• Ship orders, handle returns, and communicate delivery updates.
• Improve our products and website experience (analytics, debugging, and testing).
• Send important messages about your account, orders, or policy updates. If you opt in, we may also send marketing messages (you can unsubscribe anytime).

We share information only as needed to run our business and deliver the Services.

• Service providers (payments, shipping, analytics, email) acting on our instructions.
• Legal & safety when required to comply with law or to protect rights, property, or safety.
• Business transfers if we are involved in a merger, acquisition, or sale of assets.

We keep personal information for as long as needed to provide the Services and comply with legal, accounting, and operational requirements. Retention periods vary based on the type of data and why we collected it.

• Access, update, or correct your account information from your account page.
• Opt out of marketing emails using the unsubscribe link in those emails.
• Request deletion of your account or personal information where applicable, subject to legal requirements (for example, maintaining invoice records).

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

Questions about this policy? Contact us via the contact page or email us at support@nativaagro.com.